Warranty

Warranty

We stand by our products and do everything we can to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or that something else happens that means you can claim our warranty.

Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for replacement free of charge.

Complaints

It can always happen that something doesn’t go exactly as planned. First report your complaint to us by emailing contact@unieks.be.

From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission.

If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.